Return Policy

Returns, Cancellations and Refunds

Last updated: 23 August 2026

At Kevin Best Photography, every order is prepared with care and we want you to be completely satisfied with your purchase. This policy explains your rights and how to contact us if you change your mind or experience a problem with an order.

Cancelling a Standard Online Order

If you are purchasing as a consumer, you may cancel an order for a standard, non-personalised product without giving a reason.

You must tell us that you wish to cancel within 14 calendar days of receiving your order. If one order is delivered in separate parcels, the cancellation period begins when you receive the final item.

To cancel, email info@kevinbestphotography.co.uk and include:

  • Your name
  • Your order number
  • The product or products you wish to return
  • A clear statement that you wish to cancel the order

You may also use the cancellation form at the bottom of this policy, although using that form is not compulsory.

Once you have informed us that you wish to cancel, you must return the goods within a further 14 calendar days.

Returning an Item

Please return the item securely packaged and, where reasonably possible, in its original protective packaging.

You may inspect the product as you would in a physical shop. However, we may reduce the refund if the item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value.

For change-of-mind returns, you are responsible for the cost of returning the item. We strongly recommend using a tracked and appropriately insured delivery service, particularly for higher-value artwork. Kevin Best Photography cannot accept responsibility for returned items that are lost or damaged before reaching us.

Please send returns to:

Kevin Best Photography

30 Mill Road, Saintfield, Co Down. BT24 7FF

Please include your order number and contact details inside the package.

Refunds

For an eligible cancellation, we will refund:

  • The price paid for the returned product
  • The cost of our least expensive standard delivery option, where an original delivery charge was paid

If you selected a more expensive or express delivery service, the additional delivery cost will not normally be refunded.

Refunds will be made to the original payment method within 14 days of either:

  • Receiving the returned goods; or
  • Receiving evidence that the goods have been sent back, if this occurs earlier

We may withhold the refund until we have received the returned goods or satisfactory evidence that they have been returned.

Please allow additional time for your bank or payment provider to display the refund after it has been processed.

Bespoke and Personalised Artwork

The right to cancel because you have changed your mind does not normally apply to products that are:

  • Made to dimensions or specifications supplied or specifically agreed by you
  • Clearly personalised
  • Created or framed as a bespoke commission specifically for you

The product description or written quotation will make clear before purchase when an order is being treated as bespoke or personalised.

If production has not begun, please contact us immediately and we will confirm whether cancellation is still possible.

This exception does not affect your rights if bespoke or personalised goods are faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, is faulty, is not as described or is not what you ordered, please contact us as soon as reasonably possible at info@kevinbestphotography.co.uk.

Please provide:

  • Your name and order number
  • A description of the problem
  • Clear photographs of the item, damage and packaging where appropriate

Please retain the original packaging until we have reviewed the issue.

Where goods are faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

Where a return is required because of our error or a product fault, we will arrange the return or reimburse reasonable return-postage costs.

Sale Items

Items purchased in a sale have the same statutory rights as full-price products. Any restriction relating to bespoke or personalised goods will be clearly stated before purchase.

Exchanges

If you would like a different standard product or size, please contact us. In most cases, you will need to return the original eligible item for a refund and place a new order.

Bespoke products cannot normally be exchanged unless they are faulty, damaged, incorrectly supplied or not as described.

Gift Cards

If you wish to cancel an unused gift card purchased online, please contact us promptly at info@kevinbestphotography.co.uk. Gift cards that have already been redeemed cannot normally be cancelled or refunded, except where required by law.

International and Business Orders

Customers outside the United Kingdom may have additional mandatory rights under the laws that apply in their country.

Separate written terms may apply to commercial, wholesale and business-to-business orders. These will be agreed before an order is confirmed.

Your Statutory Rights

Nothing in this policy limits or removes any rights you have under applicable consumer law.

For questions about a return, cancellation or refund, contact:

Email: info@kevinbestphotography.co.uk
Business address:

30 Mill Road, Saintfield, Co Down. BT24 7FF

 

 

Optional Cancellation Form

Complete and return this form only if you wish to cancel an eligible order. You may instead email us using the instructions above.

To: Kevin Best Photography
Email: info@kevinbestphotography.co.uk
Address: 30 Mill Road, Saintfield, Co Down. BT24 7FF.

I give notice that I wish to cancel my contract for the purchase of the following goods:

Products:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer signature, if this form is submitted on paper:

Date: